Why this opportunity exists

The Program Coordinator supports the Shorelight Live American Collegiate Program, which provides first-year, US curriculum to students in their home countries in partnership with US universities. The Live technology offers hybrid higher education programs that combine the immersive U.S. university experience with technology-enabled, in-country, live-lecture learning. The position will facilitate live classes through the operation of interactive technology, coordination across remote program management teams, and develop and support student services.

Responsibilities

Operations: • Audit live lecture sessions and facilitate classroom activities • Coordinate with local operations team to provide technical support during live lectures • Prepare classroom materials as instructed by the academic team • Participate in recruitment demo preparation, testing, and setup, and facilitate day of demo operations as needed • Participate in technology testing as necessary • Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline system and procedures • Troubleshoot student learning experience issues in real-time during live lectures. Escalate and follow through to resolution as necessary • Occasionally participate in the student services and operational build of new programs • Provide support to the studio team with operations, case escalation, and student communication. • Student Services & Relationship Management: • Deliver exceptional students services, beginning with pre-arrival processes and communication, orientation programming, ongoing students service support, and acculturation into the US University culture • Manage student success by actively monitoring student engagement and providing feedback to program teams • Foster community-building among students by organizing and executing activities and events both online and in-person • Manage relationships with faculty, academic teams, and engineering to ensure the success of all live lectures • Provide other student services as needed • Guide, prepare and motivate students to the successful completion of AC Live • Provide language support as necessary during live lectures • Manage communication to students about program preparation, changes to the schedule, and technology updates.

Additional requirements (other than skills)

• Ability to work flexible hours, depending on class and demo schedule • Demonstrated interest or experience in higher education advising, student services, customer service, or hospitality • Strong interpersonal and intercultural skills to work with students, parents, program staff, and faculty • Energetic and motivated professional with strong organizational skills • Excellent communication skills, both written and verbal.

Language(s) required

English - fully-fluent Hindi - fully-fluent Career path

• Bilingual Hindi and English speaker, with professional proficiency in English required (preferably IELTS 7.0, TOEFL 90+) • Bachelor’s degree and 1-3 years of full-time work experience.

About the organization(s)

• Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Additional details

• Eligibility to work in India without sponsorship. Preferred Qualifications: • Experience in the education industry • Experience using or supporting classroom or office technology • Experience with distance or online learning is preferred.

Agreement type

To be defined