Title: Principal Product Manager

Location: Remote North America

Hi, I’m Matt Young, Sr. Director of Product Management at Puppet, I’m looking for a Principal Product Manager to join our team and play a critical role in defining and communicating our strategic priorities for one of our industry-leading infrastructure automation products. We want someone who, like us, cares deeply about understanding our customers and open source contributors and who takes pride in building awesome products. We’re working through complex challenges and ushering in a new era of pervasive automation and you’ll be instrumental in defining the next phase of Puppet’s future. At Puppet, Product Management plays a central role in driving product prioritization and business objectives by collaborating with user experience, engineering and go-to-market teams. Our team works across all levels of Puppet and our customer’s organizations; engaging with executive stakeholders and with highly technical developers and practitioners. You’ll do your best work at Puppet with incredibly talented and passionate people from all walks of life! Meaningful work you’ll contribute

Identify new opportunities for expanding the product portfolio through recognition and anticipation of business trends. Represent the customer by understanding their needs and being their champion. With a constant pulse on the market, customers, competitors, and technology trends, you are uniquely positioned to discover and develop market leading solutions. Serve as a product manager, leading one or more cross-functional teams that collaborate to iteratively define, build, test, document and launch capabilities in Puppet Enterprise, our flagship product. Collect and analyze data from a variety of sources to identify underlying patterns and opportunities. Build clearly prioritized, documented, and communicated product roadmaps, agile stories, and acceptance criteria. Partner cross-functionally with user experience specialist, software engineering, and GTM teams to deliver maximum customer value. Formal mentoring with other members of the staff. Product growth through the partner ecosystem.

You are

The customer’s champion. We serve our customers by managing their expectations and delivering what we promise. An entrepreneurial-minded spirit you enjoy the challenge of expanding new territory and have a knack for building land-and-expand strategy. A team player you understand product development is a challenge best tackled as a team effort. You effectively partner with your engineering, UX/UI, Sales, and Marketing counterparts effectively utilizing their expertise. A skilled negotiator with a knack for identifying the right solutions that best address customers’ needs and articulating the value propositions. You are comfortable leading with influence, not authority – a great product manager rallies a team behind solving the customer’s problem, not dictating what they do. Scrappy and self-directed. You are skilled at autonomously driving projects in a startup environment with minimal guidance and limited resources while having a ton of freedom and creativity to continue moving forward. You roll up your sleeves and drive execution and results.

Valuable experiences and skills you’ll bring to Puppet

8+ years of Product Manager / Product Owner experience, preferably within an agile environment. A proven track record for working well across remote teams. Working knowledge of agile software delivery with an understanding of Enterprise IT, DevOps or relevant tools. Experience in the IT Infrastructure market.

Bonus, but not required (shout about it in your application if you have experience):

Experience with Puppet or related solutions in the DevOps space is strongly desired. Knowledge of Enterprise IT, DevOps and relevant tools are a strong plus. Security and or compliance background Experience with managing Windows environments