Why this opportunity exists

Are you excited by the software industry and international business? Are you interested in a ground floor opportunity with a rapidly growing company that wants you to grow with them? If so, join our expanding Product Support team to work directly with our customers via email, web chat, and phone.

Responsibilities

• Use your exceptional skills in both written and spoken English to respond to user inquiries. • Create tickets in ZenDesk to route issues to the appropriate support experts. • Track tickets through the resolution process to ensure 100% user satisfaction.

Additional requirements (other than skills)

• 6+ months of user support experience using a trouble ticketing system in a user support environment. ZenDesk experience is highly preferred. • A Bachelor’s degree in International Business/Finance, Marketing, or related discipline is preferred. An Associates degree with a year of experience in user support will also be considered. • Excellent written and spoken communication skills. • A pleasant personality and a commitment to user satisfaction. • Someone capable of managing shifting priorities, while maintaining organization and control of the expected product outcomes. • Excellent problem solving and analytical skills.

Language(s) required

English - fully-fluent About the organization(s)

• Globalization Partners simplifies global business by enabling companies to hire great talent anywhere in the world, without the complexity of setting up foreign branch offices or subsidiaries. You find the talent, and we put YOUR candidate on OUR fully compliant, in-country payroll. This enables you to expand into almost any country around the globe – quickly and easily. • Our platform enables you to leapfrog over the legal, HR and tax complexities without having to figure out “how” to do business in a foreign country, while getting all the benefits of a global team.

Additional details

• This is a full time position with a rapidly growing company. • We offer a competitive salary and benefits package • Fun and collaborative working environment where you’ll gain hands-on experience in international business. • Continuous growth and development opportunities so that you can grow professionally as we expand globally. • Remote-APAC

Agreement type

Employment