Why this opportunity exists

NeuLingo is another innovative online platform powered by Cricket Media Services, Inc. and NeuPals, partner companies in the U.S.A. and China, which focuses on Mandarin learning for children ages 5 through 12 in North America. NeuLingo is seeking customer support specialists as excellent communicators who are able to run the program’s customer care. Under the direction of the In2Books, Inc. (a division of Cricket Media Services, Inc.) and NeuPals Education Management Team, the NeuLingo Customer Support Specialists will provide high-quality, friendly, and professional customer care, provide administrative and technical support in response to customer inquiries, needs and concerns, ensure consistent student/teacher class schedules, and more.

Responsibilities

• Demonstrate a good command of the program’s content and features to provide information to customers. • Provide high-quality, friendly, and professional customer support in response to customer needs and concerns. • Promptly connect with customers in response to inquiries. • Maintain records of potential customers accurately. • Use WeChat, email, and Facebook Messenger to communicate with customers. • Provide weekly reports on issues/concerns received from customers. • Assist customers with registering for a free trial class, and ensure customers receive the ClassIn information and guidance prior to the class. • Assist with any last-minute changes (e.g., scheduling, curriculum, technical problems). • Coordinate and solve any issues related to communication (between student and teacher) and technology during the class. • Provide valuable recommendations for parents regarding Mandarin language learning, including but not limited to, curriculum selection and teacher recommendations. • Schedule classes and assist with maintaining a consistently scheduled teacher for the students.

Additional requirements (other than skills)

• Demonstrate a high level of interpersonal communication in English and Mandarin. • Ability to maintain energetic and friendly relationships with customers and quickly adjust to fast-paced working environment. • Familiar with WeChat, Facebook Messenger, and any required social media apps. • Related work experience (education, Mandarin teaching) preferred. • Work authorization in the United States (required I-9 verification). • Employment Background Screening. • Ability to work on weekends and holidays. • Ability to work a flexible schedule.

Language(s) required

English - fully-fluent Chinese - fully-fluent About the organization(s)

• Cricket Media® is a global education company known for creating high-quality print and multi-media products for children, families, eMentors, teachers, and partners that improve learning opportunities for everyone. Led by its nine award-winning publications for children and customizable research-tested collaborative learning platform, the company is committed to making, building, and supporting innovative learning experiences with high-quality, age-appropriate content that help children safely experience the world. We help families and schools build and support lifelong learning. Cricket Media’s nine magazines are published nine times a year, creating an ever-growing digital library of more than 150,000 short-form articles and illustrations. • In2Books, a division of Cricket Media®, is a China-centric platform and services company with a focus on literacy, language learning, and international education.

Additional details

• Status: Part-time, hourly, 10-20 hours per week • Eligible for incentives based on work performance and customer feedback • Location: U.S.A. Remote • Reports to: International Business Analyst

Agreement type

Employment