Job Title: Customer Success Manager

Function: Sales Department

Summary

Circadence is looking for a high energy and dynamic Customer Success Manager (CSM) with strong a passion for cybersecurity education. This role is all about improving our customers’ cybersecurity education using highly immersive and realistic labs.

**What is your responsibility? **

  • Oversee on-boarding of customers

  • Help customers achieve impact and adopt our cyber labs within their curriculums.

  • Build relationships across the sales team to help make the relationship hand-off seamless for our customers

  • Build and evolve customer empowerment content to make it easy for customers to learn how to use our product features and adopt our labs into their curriculum

  • Help our marketing team amplify success by collecting customer stories

  • Ensure CRM information is enriched and accurate so we can all stay aligned

  • Be the voice of the customer and work with our Product Managers to make our product better

  • Own revenue churn and downgrade prevention.

**What will make you successful? **

  • Passion for cybersecurity education

  • Deep curiosity into what makes our customers succeed

  • Desire to use automation to scale

  • Passionate about empowering customers to be self-sufficient

  • Data aware and data driven

  • Building relationships

**What tools should they be aware of? **

  • Salesforce or similar CRM

  • Collaboration tools (i.e. Teams, Miro, Loom. Azure DevOps)

  • LinkedIn Sales Navigator for customer research

**What experience should then bring? **

  • Background in Cybersecurity education and / or cybersecurity operations (required)

  • Highly successful in working remotely (required)

  • Must be authorized to work lawfully in the United States (required)

Desired experience:

  • Prior sales experience in the technical space / Or B2B Software Sales

  • Remote work from home -office is located in Tupelo, MS

  • Must be authorized to work lawfully in the United States (required)

This is a Full-time position , M-F 8-5.

Circadence Corporation is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire

Circadence will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

All Circadence employees are expected to actively support diversity on their teams, and in the Company..

NOTICE: Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.