Why this opportunity exists⌗
We are seeking ambitious Customer Service Representative who will play an essential role in servicing and guiding potential new customers in a fun, start-up environment. As a Customer Service Representative, you will be a part of our a dynamic and collaborative team providing an amazing customer experience and generating new sales and sign-ups in a fast-paced, fast-growth environment. Must have a flexible schedule and be able to work nights & weekends. Potential candidates should be excited to shake up a stale industry by providing personalized and helpful support to potential new users interested in leaving their current phone carrier and joining Wing. As a Customer Service Representative, you will be on the front lines of new customer signs up and tasked with educating users on the Wing product and offerings. Applicants should be quick-learners, have a super friendly personality, be sales-driven and able to communicate technical terms and services in a simple, helpful way with speed.
• Respond to inbound customer calls and messages via various internal customer relationship management tools (Apps, website chats) • Express understanding, patience and empathy while working with the customer • De-escalate customers who call in and help resolve their concerns in a professional manner • Work cross-functionality with other departments to support the broader goal of delivering an amazing customer experience in the most simple and effective manner • Ensure all communications are clear, engaging and consistent promoting a culture of learning and collaboration across the entire company
Additional requirements (other than skills)⌗
• Flexible schedule; able to work evenings and weekends • Experience working in a Call Center • 1+ years Customer Service experience • Comfortable learning new software and computer systems • Adaptive with the ability to multitask • Strong organizational and time management skills
English - fully-fluent About the organization(s)⌗
• Wing is a brand new, digital-first US-based wireless carrier that was created by people sick and tired of the tyrants of telecom. Wing offers a mobile experience for the new age, giving control back to the customer. Trust us, the industry hasn’t seen anything like this before.
• To learn more, check out our website: www.wingalpha.com • Watch this video: https://www.youtube.com/watch?v=RYLp236VmmI • Check out the latest reviews about us: https://www.bestphoneplans.net/news/wing-review & https://www.fox5ny.com/news/phone-startup-wing-seeks-to-disrupt-the-industry