Title: Customer Service Representative I Operations Location: United States MAXIMUS is currently looking for remote Customer Service Representatives (CSR) to support the Internal Revenue Service (IRS) Call Center. CSRs in this position will provide knowledgeable responses to telephone inquiries regarding account, tax-filing and Covid-19 stimulus questions. To prepare you for this role, MAXIMUS provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Pay and Benefits:
Pay rate is based on location The opportunity to work from the comfort of your home Leadership support to ensure success
Essential Duties and Responsibilities:
Handles customer service inquiries and problems via the telephone, recording consistent problem areas. May respond to e-mail inquiries. Customer service is the primary function. Calls are basic and routine. Uses computerized system for tracking, information gathering, and/or troubleshooting. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Minimum Requirements: High School Diploma with 6 months of customer service experience.
High School Diploma or equivalent Minimum 6 months of customer service experience Must be able to speak and read English fluently Spanish fluency is desirable Must be able to pass both criminal background check and IRS tax review due to the sensitive nature of this work
Remote Position Requirements:
Personal computer Private and Secure workspace from home Audio Headset with microphone for your home computer (preferred) Access to Wi-Fi, LAN (wired connection/ethernet) or both at home Internet provider that offers enough speed for multiple users without latency or lag? (i.e. housemate also WFH, kids playing video games or streaming shows, etc.