Why this opportunity exists⌗
An ideal candidate for this role will be an expert in delighting our customers and will possess the Heart and Commitment for assisting people with a proven record of delivering world-class customer support.
Additional requirements (other than skills)⌗
• Demonstrated integrity and commitment to customer satisfaction and a passion for excellence while servicing customers • Basic knowledge of the healthcare organization, products and/or services • Superb organizational skills and attention to detail • Works well under pressure and able to operate in a multi-tasking environment • Strong communication/listening skills with a positive “can-do” attitude • Proficient in computer skills and programs • Typing speed of 60+ WPM • Experience in Healthcare environment preferred Customer Support • Provides world class customer support via multiple channels to internal and external customers • Takes a proactive role in personally owning and continuously improving the customer experience • Provides initial response for technical and Clinical support, Parts ID, Field and Bench Repair teams
English - fully-fluent About the organization(s)⌗
• Incorporated in 1996, APN Software Services, Inc. has experienced phenomenal growth within USA with employees in 30 states and headquarters in the Silicon Valley, California and offshore locations in India. We are backed by over Forty years of management experience in the IT industry. We offer a complete range of services from IT software and process consulting to implementation, development and maintenance of applications and solutions. We specialize in harnessing the benefits of Internet technologies along with comprehensive legacy maintenance services.Our team of highly-qualified and experienced professionals providing Onsite, Offshore and Business Process Outsourcing services to Fortune 500 companies in the areas of Consulting, Software development and NetSuite Consulting. We have extensive experience in running world-class service operations in the global environment. APN ensures exceptional client experience through world-class talent, strong management focus, dedicated business units and a strong financial platform.We work closely with our clients to analyze and fully understand their needs. We then propose the progress the precise solutions that would lead to achieving the final goal. We carefully monitor the progress of the project and encourage continuous feedback from our clients about our services and make a conscious effort to improve.
• Our Contact Center operates on a 24 hours a day/7 days a week • Work schedules can be anywhere within that time frame. • Please Note: All new hires will be assigned to second or third shift. • Majority of hours will be scheduled for 2nd and 3rd shift, including weekends and holidays, scheduled hours are subject to change as needed.
ContractorCurrency exchange and taxes to be paid by⌗
Depends on the location of the candidate